FAQ (Frequently asked questions)
What is the timeline/date by which I need to register?
Online registrations are open until Monday, September, the 30th, 12:00 o’clock.
Where is the new Start and Finish area situated?
In Pucioasa city center, the Start/Finish area will be set up at the main entrance of the city park.
Can I register on site?
On-site registrations are possible only in case we announce available race numbers remaining, on social media channels, after closing the online registrations.
Can I cancel my registration?
The registration may only be cancelled in case you have a health issue that you can prove by a medical document. To this effect, you need to attach this document (medical certificate/report) to an email in which you request the cancellation at info@racehub.ro, specifying the name, route and details of the bank account in which you want the registration fee’s counter value to be refunded.
Can I transfer the registration to another person? / Can I transfer from a route to another one?
You may transfer the registration or you can transfer from a route to another at any moment until the 30th of September, 12:00 o’clock, with an email to contact@alpinechallenge.ro
Can someone else pick up my race kit?
You may have someone else pick up your race kit as long as this other person has a copy of your ID or your FRC (cycling federation) license.
I made the payment. Why am I not validated on the website?
The table of registered competitors is being updated within a period of 1 to 24 hours. In case more than a working day has passed and you are still not included on the competitors’ list, please send us an email at contact@alpinechallenge.ro
If the registration was carried out on a Friday, on a weekend or before a public holiday, please wait until the following working day to check the list.
Is there a set of rules or a mandatory equipment?
Yes, there is a set of rules that must be complied with by all participants, a mandatory equipment and a recommended equipment; they are applicable according to the route. For further details, please consult the competition rules.
Feedback, any questions?
General inquiries at contact@alpinechallenge.ro
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